Ecocycle Sales Support

Our strategic partner is a leading player in the Building Materials industry.

Location: Ho Chi Minh City, Vietnam

Summary

Our strategic partner is seeking an Ecocycle Sales Support professional to support the sales team throughout the customer and contract lifecycle. The role keeps quotations, contracts, waste profiles, and customer records accurate and coordinates timely handovers from Sales to the teams delivering waste management services.

Job Responsibilities

Health, Safety and Environment:

• Follow all applicable company QEOHS policies, procedures, standards, rules, and regulations.
• Apply safety and environmental requirements when handling customer, waste, transport, and contract information.
• Promptly report unsafe conditions, compliance gaps, or inconsistent records to the responsible team.

Contract Administration:

• Draft contracts using approved quotations, agreed commercial terms, and authorized templates.
• Before circulation, verify customer details, service scope, waste types, prices, validity periods, payment terms, and approvals.
• Coordinate contract reviews, signatures, renewals, amendments, and filing with Sales and the relevant teams.
• Track contract versions and status, retain signed copies, and send hard copies to customers.

Waste Profiles and Customer Documentation:

• Create and update waste profiles using information, labels, samples, and supporting documents that Sales supplies or validates.
• Send customers the required EMS, contract, and service documents, and follow up on missing information.
• Keep customer, waste profile, and compliance records complete and easy to retrieve for waste qualification and service delivery.

Commercial Calculations and Coordination:

• Support CO₂ and other sustainability calculations using the methodology and source data provided by the responsible team.
• Cross-check the approved quotation, contract, waste profile, and system records before handover.
• Refer missing, conflicting, or unapproved information to Sales for clarification.
• Prioritize requests by customer commitment, operational impact, deadline, and risk; refer exceptions to the responsible Sales contact.

Reporting and Contract Execution:

• Prepare regular sales support reports and ad hoc summaries for Sales and management.
• Use confirmed records to help reconcile bypass volumes and other agreed service data with the parties involved.
• After signature, hand over complete commercial and customer records to Customer Service and the teams responsible for delivery.
• Work with the relevant teams to clarify contract scope, service conditions, customer requirements, and documentation during onboarding and delivery.

Job Requirements

• Hold a university or college degree in Business Administration, Economics, Commerce, Supply Chain, Environmental Management, or a related field.
• Bring at least one year of experience in sales administration, commercial support, customer service, contract administration, or a similar role.
• Experience in waste management, environmental services, industrial services, logistics, or cement is an advantage.
• Understand the basic steps from quotation to contract and customer onboarding.
• Have a basic understanding of waste management services, waste profiles, supporting documents, and their regulatory implications.
• Understand document control, approval workflows, confidentiality, and version management.
• Use Microsoft Excel, Word, PowerPoint, and Outlook confidently.
• Work accurately with contracts, pricing inputs, customer data, and supporting documents.
• Coordinate requests across teams, manage competing deadlines, and maintain clear records.
• Communicate clearly in spoken and written Vietnamese. Working proficiency in English is preferred.
• Check data carefully and apply basic analytical skills to identify and resolve discrepancies.
• Build trusted working relationships and stay focused on customer needs.
• Take ownership of tasks and follow up until outstanding issues are resolved.
• Support changes and new ways of working while maintaining compliance.

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at thanh.nguyen@peoplewise.vn or application@peoplewise.vn.

About PeopleWise Vietnam:

PeopleWise Vietnam is founded on the belief that people are at the core of organizational success. We provide comprehensive human resources consulting services to partners worldwide, including Executive Search and Talent Acquisition Solutions, Staffing Management Solutions, and People & Organizational Consulting Services.

We are proud to work with multinational corporations as well as leading local and foreign-invested enterprises, helping them build high-performing teams and achieve sustainable business growth. Our commitment is to deliver high-quality, cost-effective people solutions that create lasting competitive advantages and long-term value for both our clients and candidates.

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To learn more about PeopleWise Vietnam and our services, please visit https://peoplewise.vn/.