Quality Manager Cashew

Our partner is global company that manages the supply chain for farm products and supplies with operation in 15 countries, offering a wide variety of agricultural goods.

Location: Ho Chi Minh City, Vietnam

Summary

Our strategic partner is seeking a Quality Manager Cashew to manage quality and food safety systems, quality control, supplier quality, audits, and team development. The role reports to the Profit Centre Head of Cashew Vietnam.

Job Responsibilities

Quality Management System (QMS) & Food Safety System:

• Develop and continually improve the Quality & Food Safety Management System in line with BRCGS, HACCP, GMP, customer requirements, and company standards.
• Keep all quality and food safety procedures, SOPs, specifications, forms, and records current and properly maintained.
• Monitor adherence to food safety programs covering allergen control, traceability, pest control, sanitation, and mock recall.

Quality Control Operations:

• Oversee quality inspections of incoming materials, in-process products, packaging, and finished goods.
• Review quality records, inspection results, and production documentation.
• Work with Production, Warehouse, Planning, and relevant departments to resolve quality issues.
• Track non-conforming materials and products and ensure corrective actions are taken promptly.

Incoming Material & Supplier Quality Management:

• Review documentation for incoming materials, including COA and specifications.
• Supervise incoming material sampling and inspection activities.
• Manage supplier quality performance and contribute to supplier evaluations.
• Follow up on supplier corrective actions addressing quality and food safety issues.

Audit, Compliance & CAPA:

• Coordinate and lead internal, customer, and certification audits.
• Ensure audit readiness and prepare the necessary documentation.
• Perform root cause analysis (RCA) and corrective and preventive actions (CAPA).
• Track the effectiveness and closure of audit findings and corrective actions.

Customer Complaint & Quality Improvement:

• Investigate internal quality issues and customer complaints.
• Coordinate with cross-functional teams to determine root causes and implement solutions.
• Produce quality reports, trend analyses, and recommendations for improvement.
• Lead continuous improvement initiatives to strengthen product quality and food safety.

Documentation & Customer Support:

• Provide and prepare technical documentation for new customer onboarding and customer requests.
• Maintain proper control and retention of food safety and quality records.
• Support the completion of customer questionnaires, specifications, and compliance documentation.

Team Management & Training:

• Assign, supervise, and monitor the daily activities of QC/QFS staff.
• Deliver training on GMP, HACCP, Food Safety, Quality Standards, SOPs, and company requirements.
• Build team competency and support improvements in employee performance.
• Track department KPIs and drive the achievement of quality objectives.

Reporting:

• Produce periodic quality and food safety reports for management review.
• Analyze quality performance indicators and propose improvement actions.
• Promptly report critical quality and food safety issues to management.

Job Requirements

• Bachelor’s Degree in Food Technology, Food Science, or Biotechnology.
• At least 5 years of experience within food manufacturing in QA/QC or Food Safety.
• Experience as a supervisor or team leader is preferred.
• Good understanding of Food Safety Management Systems, HACCP, GMP, and BRCGS.
• Knowledge of internal auditing, Root Cause Analysis (RCA), and CAPA.
• Familiarity with customer complaint handling and supplier management.
• Skills in leadership and team management.
• Proficient in Microsoft Office applications.
• Good skills in English communication and writing.

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at giang.nguyen@peoplewise.vn or application@peoplewise.vn.

About PeopleWise Vietnam:

PeopleWise Vietnam is founded on the belief that people are at the core of organizational success. We provide comprehensive human resources consulting services to partners worldwide, including Executive Search and Talent Acquisition Solutions, Staffing Management Solutions, and People & Organizational Consulting Services.

We are proud to work with multinational corporations as well as leading local and foreign-invested enterprises, helping them build high-performing teams and achieve sustainable business growth. Our commitment is to deliver high-quality, cost-effective people solutions that create lasting competitive advantages and long-term value for both our clients and candidates.

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To learn more about PeopleWise Vietnam and our services, please visit https://peoplewise.vn/.