Application Support Expert (French Speaking)

Our partner is an IT branch in Vietnam of a Multinational Company in the building, civil works, energy and services industry, specializing in: Software Development and Testing, System Support, Application and Cross Functional Project Support.

Location: Tan Binh, Ho Chi Minh, Vietnam

Working time: Monday – Friday

Job Responsibilities:

• Handle support tickets by engaging with users to understand, troubleshoot, and resolve their issues.
• Document new knowledge and best practices, organize them in a dedicated library, and share with the team.
• Assist in updating new business applications and features, create documentation, and train users on updates. Promtly communicate with users and report critical, recurring problems to leadership.
• Ensure service quality through user surveys, analyze feedback, and recommend improvements.
• Analyze system data to generate technical and business reports that highlight the team’s contributions and share it with managers, leaders and FR/MR team.
• Be potentially in charge of developing training materials and conduct user training sessions.

Job Requirements:

• Fluency in both French and English is a must.
• Experience in analyzing and documenting user needs and requirements.
• Strong motivation, responsiveness, interpersonal, and analytical skills.
• Customer-centric mindset.
• Having experience with digital training tools is a plus.

General Skills:

• Detail and quality oriented.
• Can-do attitude.
• Methodical and organized.
• Team and collaborative spirit.
• Strong interpersonal and communication skills.

Benefits:

• Competitive salary with 100% pay during probationary period.
• Work from home 2 days per week.
• Company-provided laptop and external monitor.
• Performance bonus of up to 2 months’ salary.
• 15 annual leave days and 6 sick leave days (with an additional 1 annual leave day for 3-year working).
• Annual health check-up and premium health insurance for employee.
• Various teambuilding activities and company trips.
• Sport and personal activities sponsor.

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at info@peoplewise.vn or quyen.tran@peoplewise.vn

About PeopleWise Vietnam:

PeopleWise Vietnam was founded with the mission of positively impacting our community by improving the quality of the labor force, addressing workforce dynamics, and enhancing its effectiveness. During our initial phase, we provided solutions and human resources consulting services to our partners worldwide, including workforce advisory, organizational diagnosis, career transition, training services, talent management, and staffing solutions that align with each organization’s values and vision, driving business success.

Visit us at our website: https://peoplewise.vn/