Our strategic partner provides industrial ingredient solutions across pharmaceutical, personal care, food, nutraceutical, agriculture, and specialty chemical sectors, with a strong focus on scientific expertise and a vision to become a leading distributor in Vietnam.

Location: Ha Noi & Ho Chi Minh City, Vietnam

Summary

Our strategic partner is seeking an Account Manager to manage assigned customer portfolios and drive B2B growth from needs discovery through post-sales follow-up. The role owns revenue, gross profit, pipeline, forecasting, customer data quality, and service experience while coordinating internal teams to convert opportunities into sustainable business.

Job Responsibilities

Plan customer outreach, care, reactivation, and expansion for the assigned portfolio.
Document customer needs, applications, buying processes, decision makers, transaction history, and growth potential.
Maintain regular customer contact, capture feedback, and identify new opportunities.
Maintain sales opportunities by stage, value, product, probability, expected timing, and next action.
Track each opportunity from needs assessment and consultation through samples, quotation, negotiation, order, and post-sales follow-up.
Escalate opportunities affected by delays, missing data, changed requirements, or a need for management support.
Clarify application needs, technical standards, target price, volume, lead time, and commercial terms.
Coordinate Product Portfolio, Technical, Application, Testing, and Innovation teams to prepare documents, samples, product recommendations, or solution concepts.
Follow up on customer feedback after documents, samples, or solution proposals and advance the next commercial step.
Prepare inputs for quotations, contracts, orders, deliveries, and related transaction documents according to internal processes.
Monitor deliveries, receivables, complaints, quality feedback, and other issues affecting customer experience.
Record post-sales information to support forecasting, customer care, and follow-on opportunity analysis.
Update customer systems, weekly and monthly reports, work schedules, contact results, and opportunity status on time.
Keep customer, product, pricing, forecast, and pipeline data accurate and aligned with actual business activity.

Job Requirements

Bachelor’s degree or higher in a technical discipline relevant to the assigned application sector.
3-5 years of B2B sales or customer development experience; account, opportunity, quotation, order, and technical coordination experience is preferred.
Industry or segment knowledge is preferred; relevant technical education is advantageous for Pharma, Personal Care, Food, Nutra, or Veterinary solution sales.
Strong B2B customer development, needs discovery, pipeline building, and opportunity-to-revenue conversion capability.
Ability to manage revenue, gross profit, forecasts, pricing, receivables, and commercial risk using data.
Ability to coordinate with Product Portfolio, Technical, Application, Sales Administration, and Operations to complete customer transactions.
Strong planning, target allocation, performance control, decision-making within assigned scope, and accountability for team effectiveness.
Disciplined use of CRM, ERP, SharePoint, and shared trackers; data must be source-accurate, version-controlled, timely, and traceable.
Strong relationship-building, communication, commercial awareness, customer-service orientation, resilience, and persistence.
Good English for technical reading, communication with customers, suppliers, and partners, and preparation of work documents and reports.

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at thuy.doan@peoplewise.vn or application@peoplewise.vn.

About PeopleWise Vietnam:

PeopleWise Vietnam is founded on the belief that people are at the core of organizational success. We provide comprehensive human resources consulting services to partners worldwide, including Executive Search and Talent Acquisition Solutions, Staffing Management Solutions, and People & Organizational Consulting Services.

We are proud to work with multinational corporations as well as leading local and foreign-invested enterprises, helping them build high-performing teams and achieve sustainable business growth. Our commitment is to deliver high-quality, cost-effective people solutions that create lasting competitive advantages and long-term value for both our clients and candidates.

To help you explore even more career opportunities, we invite you to join PeopleHays, our career platform, at https://peoplehays.com.

To learn more about PeopleWise Vietnam and our services, please visit https://peoplewise.vn/

To apply for this job email your details to thuy.doan@peoplewise.vn