Head of Telesales 

Our strategic partner is a leading multinational nutritional and health care company operating in over 160 countries worldwide.

Location: Ho Chi Minh City, Vietnam

Job Responsibilities

• Design and execute the operational workflow and Target Operating Model.
• Partner with IT staff and external suppliers to identify and deploy the most suitable technical tools for business needs.
• Regularly review campaign tactics to identify patterns, gaps, and areas for improvement. Continuously monitor performance across all CRM initiatives.
• Offer strategic advice to increase New User acquisition and overall brand sales.
• Assist in high-level campaign planning. Coordinate with Operations and Analytics managers to define success metrics, resource needs, system requirements, and full project roadmaps.
• Act as the primary point of contact for Brand teams regarding program launch, daily execution, and performance reporting.
• Oversee daily operations, including supervising campaign rollout and immediately resolving any operational roadblocks.
• Draft and maintain up-to-date documentation for internal CRM procedures.
• Organize regular progress meetings and distribute action items to the team.
• Manage and troubleshoot any issues related to campaign operations.

Job Requirements

• 5 to 8 years in CRM, specifically covering platform architecture and customer lifecycle management.
• Solid track record in managing projects and coordinating with various stakeholders.
• Degree in Marketing, Finance, Project Management, General Business, or a similar field.
• Six Sigma and Salesforce certifications are advantageous.
• Proven ability to create strategies for acquiring, winning back, and retaining customers.
• Strong verbal and written skills. Must be comfortable presenting to both entry-level staff and senior executives, adjusting the style as needed to foster collaboration.
• Capable of solving issues using logic and data analysis.
• Skilled in simplifying complicated issues into actionable steps.
• Experience working within large organizational structures and establishing cooperation across different departments.
• Familiarity with current industry tech, with the ability to recommend suitable platforms to the business.
• Competent in business planning, market testing, and reporting protocols.
• Able to handle multiple priorities simultaneously under strict time constraints in a fast-moving setting.
• Strong organization, analytical mindset, and reporting capabilities.
• Strong interpersonal abilities, problem-solving nature, and effective time management.
• Fluency in English is required.
• Technical Skills: Proficiency in MS Office, SQL, Visio, MS Project, and Six Sigma methodologies.

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at thanh.nguyen@peoplewise.vn or application@peoplewise.vn.

About PeopleWise Vietnam:

PeopleWise Vietnam was founded with the mission of positively impacting our community by improving the quality of the labor force, addressing workforce dynamics, and enhancing its effectiveness. During our initial phase, we provided solutions and human resources consulting services to our partners worldwide, including workforce advisory, organizational diagnosis, career transition, training services, talent management, and staffing solutions that align with each organization’s values and vision, driving business success.

Visit us at our website: https://peoplewise.vn/