Business Development Manager

Our strategic partner is a subsidiary of a leading company in the luxury jewelry industry.

Location: Ho Chi Minh City, Vietnam

Job Responsibilities

Plan and Implement Business and Marketing Activities for Managed Stores:

• Develop revenue targets for stores in the region on a monthly, quarterly, and annual basis, based on assigned sales targets.
• Monitor and supervise the execution of business plans and inventory according to store targets (overall and detailed targets by brand), and propose solutions for issues arising during operations.
• Control pre-tax profits, business performance, inventory turnover efficiency (VQV), and labor cost efficiency.
• Propose initiatives to enhance customer quality: track the number of returning and new customers by managed cluster.
• Review and evaluate ordering processes (new orders, re-orders, product categories) for stores in the cluster to ensure business and inventory efficiency.
• Ensure compliance with behavioral standards, store standards, and operational standards through monthly inspections, evaluations, and training.
• Oversee complaint resolution at stores and address complaints beyond the store manager’s authority. Collaborate with other departments to resolve customer complaints/feedback, ensuring a balance of interests and satisfaction for both internal stakeholders and customers.
• Regularly coordinate and interact with other regions regarding sales and inventory status.
• Participate in periodic product design evaluations and propose new designs based on best-selling products, market trends, or leading designs every six months.
• Propose, coordinate, and monitor marketing programs for stores in the region.
• Prepare analytical reports evaluating business plan execution on a monthly, quarterly, and annual basis.
• Implement assigned projects once per year, if applicable, at the branch.
• Attend monthly cluster meetings to identify and resolve business issues, and monthly store meetings (in-person every two months for provincial stores or online monthly).
• Ensure the development of online sales channels within the managed cluster.
• Contribute to developing processes, regulations, and policies at the branch to improve operational efficiency.

Manage, Supervise, and Develop Store Staff:

• Coordinate the allocation of sales staff within the managed region.
• Supervise store managers to ensure they fulfill their assigned roles and responsibilities.
• Train and coach store managers.
• Periodically evaluate store managers’ performance and oversee their staff evaluations, proposing staff development plans quarterly.
• Train and develop a succession team.
• Participate in recruiting new staff, and evaluate post-training performance for store manager and sales staff roles.
• Coordinate and participate in monthly and ad-hoc store meetings to identify issues and propose corrective and preventive actions.
• Propose reward programs for store managers and sales staff to boost sales, encourage teamwork, and align with company culture.
• Propose and participate in disciplinary meetings, and monitor the implementation of disciplinary measures.

Market and Customer Research, Propose New Product Development Plans:

• Stay updated on market trends and competitor information, providing insights into future market trends to adjust business plans accordingly. Inform sales staff about competitors’ programs and propose competitive strategies.
• Monitor market product trends to provide input on company design directions and competitor products in the region.
• Prepare market reports on competitors, product pricing, designs, and new trends for the Sales Management team quarterly or as needed.

Support and Develop the Store Network:

• Participate in researching and identifying new locations to ensure the expansion of the distribution network aligns with the company’s plan.
• Provide input on the layout design for new or renovated stores.
• Evaluate the business performance of managed stores three months after opening, analyze reasons for underperformance, propose improvement solutions, and assess quarterly results.
• Conduct quarterly surveys of the store network in the managed cluster to assess facility conditions and report to relevant departments for timely repairs, upgrades, or maintenance.
• Perform Other Tasks as Assigned by Superiors

Job Requirements

• Male or female, holding a Bachelor’s degree or higher in Business Administration, Economics, Finance, or related fields.
• Minimum of 3–5 years of experience in a similar role, preferably with knowledge of retail, jewelry, fashion, electronics, or chain store systems.
• Strong analytical and judgment skills.
• Ability to organize and manage tasks effectively.
• Capability to oversee and control departmental activities. o Excellent communication, teamwork, and public speaking skills.
• Proficiency in Microsoft Office.
• Strong influence, negotiation, and persuasion skills.
• Expertise in sales management activities, including market analysis and business planning.
• Proficiency in tools such as Excel, BI, SAP, and ERP.

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at thanh.nguyen@peoplewise.vn or application@peoplewise.vn.

About PeopleWise Vietnam:

PeopleWise Vietnam was founded with the mission of positively impacting our community by improving the quality of the labor force, addressing workforce dynamics, and enhancing its effectiveness. During our initial phase, we provided solutions and human resources consulting services to our partners worldwide, including workforce advisory, organizational diagnosis, career transition, training services, talent management, and staffing solutions that align with each organization’s values and vision, driving business success.

Visit us at our website: https://peoplewise.vn/