L&D Manager

Our partner is a large-scale organization operating a highly standardized chain-based model within the food service sector, managing multi-site operations across a broad footprint, with a strong focus on workforce capability development and sustainable operational excellence.

Job Responsibilities

 Learning Strategy & Capability Planning:

• Partner proactively with Operations leaders and HR stakeholders to understand operational challenges, people dynamics, and future capability needs.
• Develop annual and rolling training plans aligned with operational priorities and organizational growth.
• Anticipate emerging skill and leadership gaps and proactively propose new learning initiatives.
• Ensure learning solutions balance speed, practicality, and long-term capability development.

Training Framework & Program Design:

• Design and continuously improve end-to-end training frameworks for Operations roles, from frontline to management levels.
• Build structured learning roadmaps that support internal promotion, leadership readiness, and talent retention.
• Develop and update training content to ensure relevance, practicality, and alignment with current operational realities.
• Drive blended learning approaches including classroom training, on-the-job learning, coaching, and digital learning.

Training Delivery & Field Engagement:

• Directly deliver key behavioral, leadership, and management training programs for Operations leaders.
• Work closely with internal and external trainers to ensure training content effectiveness and alignment with Operations needs.
• Maintain a strong hands-on presence at operational sites to validate learning relevance and impact.
• Manage training logistics, vendors, and budgets with a focus on cost efficiency and training effectiveness.

Learning Effectiveness & Performance Measurement:

• Monitor post-training application and evaluate learning effectiveness based on on-the-job performance improvements.
• Collaborate with Operations leaders to assess the real impact of training initiatives.
• Analyze learning data and feedback to continuously improve programs and recommend follow-up actions.
• Maintain accurate training records, reports, and documentation in line with internal standards.

Talent Development & Leadership Pipeline:

• Develop learning pathways and career development roadmaps for Operations talents.
• Actively contribute to talent reviews and leadership development discussions.
• Design and implement Individual Development Plans (IDPs) for high-potential employees.
• Position learning as a key driver of talent attraction, engagement, and retention.

Team Leadership & Ways of Working:

• Lead, coach, and develop the Learning & Development team to deliver high-quality, scalable learning solutions.
• Foster a culture of ownership, proactiveness, and continuous improvement.
• Ensure fast execution and adaptability in a dynamic Operations environment.
• Perform other duties as assigned by the direct manager.

Job Requirements 

• Bachelor’s degree in Human Resources Management, Business Administration, Economics, or a related field.
• Minimum 5 years of experience as an L&D Manager or equivalent role, with proven experience leading training teams.
• Fluent English communication is mandatory; candidates must be able to join interviews fully in English and discuss training and Operations topics in depth, not limited to basic self-introduction.
• Strong experience in training strategy, organizational capability development, and leadership development.
• Preferred experience in F&B, chain retail, or FMCG (Food/Beverage); candidates from other industries may be considered if demonstrating strong strategic mindset, adaptability, and learning agility.
• Strong strategic thinking with the ability to design diverse training programs for different levels in a rapidly growing organization.
• Proactive, hands-on, creative, and solution-oriented, with strong communication and stakeholder management skills.
• Able to work fast, adapt quickly, and fit well with Operations working style.
• Willing to travel frequently, with approximately 50% field (stores/operations sites) and 50% office-based work.
• Proficient in MS Office (Word, Excel, PowerPoint).

If you possess the required skills and experience and are ready to significantly contribute to the dynamic team, we warmly welcome your application at tham.nguyen@peoplewise.vn or application@peoplwise.vn.

About PeopleWise Vietnam: 

PeopleWise Vietnam was founded with the mission of positively impacting our community by improving the quality of the labor force, addressing workforce dynamics, and enhancing its effectiveness. During our initial phase, we provided solutions and human resources consulting services to our partners worldwide, including workforce advisory, organizational diagnosis, career transition, training services, talent management, and staffing solutions that align with each organization’s values and vision, driving business success.

Visit us at our website: https://peoplewise.vn/