Wine Shop Manager

Our strategic partner is a leading wine wholesaler and retailer in Asia, currently expanding their operation in the Vietnam market.

Location: Ho Chi Minh City, Vietnam

Job Responsibilities

• Accountable for achieving the overall sales target of the shop
• Responsible for handling transactions and purchases from corporate clients categorized under B2C accounts (private customers & corporate accounts)
• Growing active client’s database on a weekly and monthly basis as per management metrics directions
• Reactivate inactive client’s database providing winning sales offers and promoting fine wine culture
• Maintain strong relationships with existing clients while actively acquiring new corporate clients
• Support and guide the shop staffs in achieving individual sales target and fostering professional growth
• Plan and coordinate with relevant departments to organize weekly and monthly wine tasting events, including conducting VIP, wine club member, and individual or group tastings
• Collaborate with corporate clients, Wine Club & MKT team regarding promotions
• Create a positive work environment for the wine shop team and all seasonal wine shop associates
• Provide leadership, direction and consultation to shop staffs
• Manage daily store operations to ensure smooth, efficient, and professional business activities
• Ensure the upkeep and maintenance of store facilities to maintain a clean, safe, and welcoming environment
• Manage & regularly renew Wine Bar menu by glass to grow attractiveness and shop revenue
• Manage and track inventory of wine, retail items, and general supplies
• Provide timely and accurate daily and monthly reports when required
• Pack shipments, organize delivery, and ensure accurate records on orders
• Organize B2C client and member wine tasting events
• Promote online, onsite and sales growth meeting sales targets

Job Requirements

• At least 3 years of work experience in fine wine shop manager, or
• At least 5 years of work experience in high-end store/ shop management at supervisor or manager level, preferably in high end retail/hospitality
• Strong sales skills to corporate client
• Sales target achieving oriented manager
• Excellent skill set on planning, proposing and presentation
• Wine education, knowledge and/or qualification
• Ability to work in peak times, to adapt flexible schedules, floor presence, under pressure with calm and polite attitude
• Excellent communication skills including speaking and writing skills
• Must be comfortable hosting small and large groups for wine services
• Competent computer skills, Proficient in Microsoft Office Suite and CRM software
• Detail oriented personalities
• Strong interpersonal skills, ability to work independently and in a team
• Ability to multi-task and manage a wide range of activities
• Good English communication skills